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Forum Discussion
Solved
Mac OS Big Sur compatibility issue
With Mac OS 11 I can control the the Screen of the remote Mac, but when I click on the File manager Logmein crashes. Any Help would be greatly appreciated.
Hey everyone, thanks for your patience.
We've made the Mac beta version available for download publicly here (Big Sur compatible): https://beta.logmeinrescue.com/Files/TechConsoleMAC/LogMeInRescueTechnicianConsoleMAC.dmg
Full release depends upon how stable this is, so please let us know if you see any new issues.
Just adding that I Did successfully connect to an Intel MacOS 11.1 device today without issue, so now I'm a little confused as to what may be wrong.
Aries_LMI The Accessibility permissions on Mac should be the only hurdle to overcome there. Agents using Rescue to connect from Macs should utilize the beta version we just released (in this thread).
- Accessibility and Screen Recording in my case, but I'm having hit/miss issues with this version of the OS for some reason on my test bench as well. I've tried when the client machine is running on Intel/M1 hardware or Intel VM. After it's downloaded, the Mac acts like it's launching the app, but nothing happens. I've tried 6 browsers just in case (seems to be less of an issue with Edge?) and restarting the device/VM doesn't seem to consistently fix it simply being able to launch let alone ask for the permissions. I've even tried pre-authing the permissions and no change.
I'm running the beta version of the Technician console on a Macbook Pro with the m1 processor running Big Sur. The console freezes every time I try to connect to a client's computer. Is this a compatibility issue with the new processors on the Macs? Any plans for an updated version of the console for M1 based Macs?
