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Forum Discussion

freelancenoob's avatar
freelancenoob
New Contributor
5 years ago

Prevent incoming connection

Is there a way to stop a technician from logging in to another technicians pc without preventing the tech to remote out.    Example. Tech 1 can remote out and help the end users. Tech 2 can remote ...
AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

freelancenoob  I'm not aware of a way do this, but will ask if there are any workarounds.  GoToAssist can do this last I checked, using the Unattended install. 

  • freelancenoob's avatar
    freelancenoob
    New Contributor
    5 years ago

    Was there any update on this? I ran wireshark and my results are different each time. It's like the port is randomized. I tried to turn off the service and only turn it on when I needed to use it but it would never stop an incoming connection.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      The services themselves communicate using port 443 (HTTPS/SSL) and port 80, so if you were to close these off you would effectively kill any communication attempts.