Receive Remote Assistance Support from Microsoft

Question

Hello,&nbsp;I am trying to show Microsoft an issue we are having with some of their software.&nbsp;They gave me this URL&nbsp;https://support.microsoft.com/en-gb/help/29289/receive-remote-assistance-support-from-microsoft&nbsp;which uses LogMeIn rescue and asks for a 6 digit code.&nbsp;We run the exe file and it then sits on Connecting... forever.&nbsp;I'm on a corporate LAN behind a proxy server and hardware firewalls so is there some configuration needed on our side or&nbsp;log files to help troubleshoot?&nbsp;Thanks

ashc · Answer

Hi jd84 ,
Here's a general overview on LMI firewall allowances:&nbsp; https://help.logmein.com/articles/en_US/FAQ/How-do-I-configure-my-firewall-to-work-with-LogMeIn-en1
&nbsp;
There are more detailed lists also available under 'whitelist' keywords.

jd84 · Answer

Thanks, I will take a look

Forum Discussion

Receive Remote Assistance Support from Microsoft

Recent Discussions

Copy and Paste on Lock Screen Password

How to install Logme123 client silently and provide all permissions for remote support?

Unable to record video in MRLE format

How to execute PS1 files as Rescue Scripts (template)

Feature Request: Rescue Live Lens Timeout