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kgilliamjr's avatar
kgilliamjr
New Contributor
8 years ago
Solved

Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Chrome is set as default browser All apps are up to date Google Account is signed in and all play services updates are applied Install Rescue + Mobile for Android Launch Rescue + Mobile for Andro...
  • sv5's avatar
    sv5
    8 years ago

    Hello again!

     

    The possible fix is available on Live, the new Android applet version is 7.11.8.
    Please feel free to try it and give us a feedback whether it solves the issue.


    Regards,
    Sandor

kgilliamjr's avatar
kgilliamjr
New Contributor
8 years ago

We have Uninstalled, Reinstalled, Cleared Cache, Factory Reset, Enabling Secure Folder, Manually Activating Device Admin for the App and about every accessible security setting on the tablet. Each time it is the same result...Launch App from Tablet > Enter PIN generated Tech Desktop Console > Connecting > Waiting For Technician > Brief display of who the Technician is > Unfortunately Rescue Has Stopped.

sv5's avatar
sv5
GoTo Contributor
8 years ago

Could you verify me whether the applet crashes while the tablet in landscape mode?

  • kgilliamjr's avatar
    kgilliamjr
    New Contributor
    8 years ago

    Tried twice with tablet in Landscape mode and it had the same issue.

    • kgilliamjr's avatar
      kgilliamjr
      New Contributor
      8 years ago

      Here is the bugreport data for the crash event:

      "01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: FATAL EXCEPTION: pool-3-thread-1
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: Process: com.logmein.rescuemobile, PID: 4332
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: com.google.inject.ProvisionException: Unable to provision, see the following errors:
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime:
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: 1) Map injection failed due to null value for key "OS.BASEBANDNUMBER", bound at: com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule$OsVersionMapModule.provideBaseband() (via modules: com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$CombinedModule -> com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule$OsVersionMapModule)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at com.lmi.rescue.comm.AppletSessionParams.configure(SourceFile:78) (via modules: com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.google.inject.util.Modules$OverrideModule -> com.lmi.rescue.inject.AppletSessionModule -> com.lmi.rescue.comm.AppletSessionParams -> com.google.inject.multibindings.MapBinder$RealMapBinder)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: while locating java.util.Map<java.lang.String, java.lang.String> annotated with com.logmein.rescuesdk.internal.session.FeatureMap()
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: for the 2nd parameter of com.logmein.rescuesdk.internal.session.DefaultSessionParamsMapModule.provideEnrichedSessionParameterMap(Unknown Source)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: while locating java.util.Map<java.lang.String, java.lang.String> annotated with com.logmein.rescuesdk.internal.session.FeatureMapWithDisabledUnsupportedFeatures()
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime:
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: 1 error
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at com.google.inject.internal.InjectorImpl$2.get(SourceFile:1028)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bpy.a(SourceFile:211)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at btf.i(SourceFile:123)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at btf.c(SourceFile:114)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqe.g(SourceFile:68)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqe.c(SourceFile:38)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at bqf.run(Unknown Source:2)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
      01-07 08:28:04.963 10147 4332 5169 E AndroidRuntime: at java.lang.Thread.run(Thread.java:764)"