Hello again!
The possible fix is available on Live, the new Android applet version is 7.11.8.
Please feel free to try it and give us a feedback whether it solves the issue.
Regards,
Sandor
kgilliamjr Would you be able to help us create a case for your scenario? Ideally we'd like some screen recordings from both ends, the device model, and log files...
sv5 I have a full log file and we have reviewed it. The issue we believe is related to the Samsung Experience version 9.5 returning a NULL value for the baseband version. This field is required by Rescue + Mobile for Android and crashes on the NULL value for baseband version.
In the Settings > About tablet > Software Information we expect to see the baseband version but no baseband section is even available.
Samsung Galaxy Tab A (2017) - SM-T380
Android Version: 8.1.0
Samsung Experience Version: 9.5
Thank you for your extra info, very useful!
The unknown baseband is a kind of common Samsung issue, I found this article, could you try it?
https://androidflagship.com/33304-restore-null-imei-fix-not-registered-on-network-galaxy-s9
We cannot attempt this method.
1) It is a tablet, not a phone.
2) Alternate method involves rooting the device, which is not an option.
I have discussed it with the DEV team and the investigation has started. At this point I cannot tell any ETA, but I will provide it as soon as possible.
Thank you for your understanding.
Regards,
Sandor
