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kgilliamjr's avatar
kgilliamjr
New Contributor
7 years ago

Rescue + Mobile for Android Crashes on Samsung Tab A with Android 8.1 (Oreo)

Chrome is set as default browser All apps are up to date Google Account is signed in and all play services updates are applied Install Rescue + Mobile for Android Launch Rescue + Mobile for Andro...
  • sv5's avatar
    sv5
    7 years ago

    Hello again!

     

    The possible fix is available on Live, the new Android applet version is 7.11.8.
    Please feel free to try it and give us a feedback whether it solves the issue.


    Regards,
    Sandor

kgilliamjr's avatar
kgilliamjr
New Contributor
7 years ago

sv5 I have a full log file and we have reviewed it. The issue we believe is related to the Samsung Experience version 9.5 returning a NULL value for the baseband version. This field is required by Rescue + Mobile for Android and crashes on the NULL value for baseband version.

In the Settings > About tablet > Software Information we expect to see the baseband version but no baseband section is even available.

Samsung Galaxy Tab A (2017) - SM-T380

Android Version: 8.1.0

Samsung Experience Version: 9.5