The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
DannyC624
2 years agoNew Contributor
Restart the cutomer applet
I'd like to be able to run tasks on the end user device that require me entering my admin credentials. When I attempt to do this the user sees the login window but I don't. I noticed there is a messa...
GlennD
2 years agoGoTo Manager
Hi DannyC624, welcome to the community.
Does the Launch Remote Control Session remain greyed out? Once the Rescue applet has restarted and is running as a service you should be able to start Remote Control again.