Forum Discussion

bcclodfe's avatar
bcclodfe
Active Contributor
4 years ago

ServiceNow Integration error with OAuth token generation

While trying to use the Integration - LogMeIn Rescue > Token Setup, on submit receive error: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's...
Problem
  • bcclodfe's avatar
    bcclodfe
    4 years ago

    To give more info for the solution that worked for me:

     

    Add Application Cross Scope Access entry from Rescue LogMeIn scope to Global oauth_entity read access allowance

    Ensure oauth_entity table is set to allow Client Scripts

    On oauth_entity table, Application Access tab check Can Read  for All Application Scopes

bcclodfe's avatar
bcclodfe
Active Contributor

I checked the oauth_entity table, Application Access did not have Can Read checked for All application scopes. I checked this, cleared cache for the heck of it, and tried again. Same error. Allow access to this table via web services is also enabled

  • bcclodfe's avatar
    bcclodfe
    Active Contributor
    4 years ago

    I have a support ticket open with both LogMeIn and with ServiceNow. So far ServiceNow has been most responsive and we are working to figure out the issue. Still no contact back from LogMeIn. 

    • Kela's avatar
      Kela
      New Contributor
      4 years ago

      I am seeing the same behavior just wondering how you resolved the issue.

       

      Thanks,

      Ken