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Forum Discussion
CraigLEBC
5 years agoNew Contributor
Session disconnects as soon as I click Start Session
Logmein Technician Console used to work fine, until it recently updated. Now every time I click Start Session, the session disconnects. This happens whether I connect to a PC or mobile phone. I've...
AshC
5 years agoRetired GoTo Contributor
Hi Craig,
Can you state which operating system and Rescue app version you're working with there?
Do you see the same behavior through alternate networks?
- CraigLEBC5 years agoNew Contributor
Thanks for the reply. I really needed to sort it, so I did a clean sweep on my computer.
- Uninstalled the Technician Console
- Deleted all Logmein entries in the windows registry
- Deleted all Logmein folders on the C drive
- Deleted all Logmein data in my windows user profile > app data folders
- Rebooted and reinstalled the Technician Console
And it's working today now.
Kind Regards,
Craig
- AshC5 years agoRetired GoTo Contributor
Thanks for confirming everything, Craig.