Forum Discussion

DevinderSingh's avatar
DevinderSingh
New Contributor
3 years ago

Start Console communication error . error code(07) Last error (0)

Hello Community, 

 

One of our clients are facing error : Start Console communication error . error code(07) Last error (0)

while accessing LMI. 

 

 

Environment is :

LMI is deployed on Citrix environment . Users are able to login to Citrix and then launching LMI , application is getting launched but after entering credentials this error comes pops up. 

 

Scenario: 

4 users are able to access this application within Citrix. 

Affected and unaffected users have same AD groups , means Citrix access is similar. 

 

Interesting scenario: 

Tim - Affected user 

John- Unaffected user

 

John login to Citrix , Launch LMI with John's credentials - It works

John login to Citrix , Launch LMI with TIM's credentials - It works

Tim login to Citrix , Launch LMI with TIM's credentials - does not work

Tim login to Citrix , Launch LMI with John's credentials - does not work

 

In Citrix default browser is EDGE

Can anyone give any kind of suggestion how this can be solved. 

    • AshC's avatar
      AshC
      Retired GoTo Contributor

      Hi DevinderSingh 

      Could you please check the GoTo version running on the problem organizer's account?  If there are any upgrades available, please retest after the update.  

       

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    Hi DevinderSingh

    Sorry I haven't seen that specific error before.

    Are both of these users given the same rights within the Citrix environment?  

    • DevinderSingh's avatar
      DevinderSingh
      New Contributor

      Hello AshC 

       

      Yes , we have checked Citrix access , it same for affected and unaffected users. Have tried to delete the Citrix profiles as well , that did not work.