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Forum Discussion
Unattended Access Failing – Connecting Then Drops
We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22...
Hi gladdin, Welcome to the Community.
The steps you mentioned could all affect your connection. You could also check the following:
- Unless your computers are on different networks, have you tested your connection from alternate networks to see if it's a local network issue?
- You can switch on debugging and then try some connections to see if anything useful is captured.
- If you don't see anything obvious, you can call customer support with someone at one of the affected computers and they will be able to test it.
Same network, large org. Unsure if I can check off network as that's likely locked down.
I can give debugging a shot.
I've noticed on my test host computer what happens is the following:
I'll initiate the connection and get the connecting message from the connecting device for about 30 seconds, then it disappears. I then can no longer connect to the host (greyed out) and on the host computer it says "this session has expired and can no longer be used. To start a new session this applet must be downloaded again" (on 100 plus computers presumably this is happening). If I close LogMeIn, re-load it, and reconnect to that same computer, I can then connect successfully. So on a second attempt (in whatever time frame) I can successfully connect.
