Forum Discussion

gladdin's avatar
gladdin
New Member
3 months ago

Unattended Access Failing – Connecting Then Drops

We have about 100 devices we've deployed the unattended MSI to via Intune. It's been working fine since last year but as of late we are unable to log into the majority of the devices. A mixture of 22...
Rescue
Windows
KateG's avatar
KateG
GoTo Manager
3 months ago

Hi gladdin, Welcome to the Community. 


The steps you mentioned could all affect your connection. You could also check the following:

  • gladdin's avatar
    gladdin
    New Member
    3 months ago

    Same network, large org. Unsure if I can check off network as that's likely locked down.

    I can give debugging a shot.

    I've noticed on my test host computer what happens is the following:

    I'll initiate the connection and get the connecting message from the connecting device for about 30 seconds, then it disappears. I then can no longer connect to the host (greyed out) and on the host computer it says "this session has expired and can no longer be used. To start a new session this applet must be downloaded again" (on 100 plus computers presumably this is happening). If I close LogMeIn, re-load it, and reconnect to that same computer, I can then connect successfully. So on a second attempt (in whatever time frame) I can successfully connect.