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Unattended access revoked
I have a dozen computers which have the unattended client installed. Periodically, one of these computers will have the unattended access revoked. My best guess is that one of the business users is r...
This issue has been a thorn in our side for some time. I was finally able to get the info I needed to isolate the issue:
Thank you for your help and guidance.
The issue occurs periodically, specifically on computers in one particular department.
The computer in question is used for remote monitoring in a health care setting. Local users will interact with the computer, and remote users will use LMI unattended for long term remote monitoring. A support team will remote into the computers with LMI to support the application being run. They connect only when there is an issue reported by the end users with the application. They will find the computer, see attached, with a status of "Revoked" and be unable to connect. I suspect this is caused by user error, but need to track down the root cause.
Hi Rolo1944,
I owe you a huge apology. When I saw the question was about Unattended access my mind went right to GoToAssist, not Rescue. Please ignore my previous replies.
With Rescue, Unattended Access can be revoked by the client, by the Technician, and by an admin. I believe an Audit Report may show if Unattended Access was revoked by an Admin. It is possible that log files from the client's computer may show if access was revoked by the client.
This issue has been a thorn in our side for some time. I was finally able to get the info I needed to isolate the issue:
Thank you for your help and guidance.
