michelearegger's avatar
michelearegger
Active Contributor
7 years ago
Status:
Reviewed by moderator

Customize GoToTraining Confirmation Emails

It would be very nice if I could edit the confirmation mail in go to training.  At the moment this is not possible. You can just edit the reminder and the wrap up mail.

It would be also very nice, if in this emails would be written the whole name of the person who has registred to a training. At the moment its only the first name written. Here in Switzerland is this not very common. So i wish that there would be written first- and last name.

 

Over all there is not a lot of free space to design the mails by myself.

 

Would be nice if you could implement this two features.

 

Thank you

Email
  • Jeff Hippler1's avatar
    Jeff Hippler1
    New Member
    9 years ago

    Add ability to add hyperlinks and text formatting (bullets, bold, etc) to emails (especially follow-up) and description fields when setting up a GTT.

  • Erin R.'s avatar
    Erin R.
    Active Contributor
    9 years ago

    Please add an option to updload custom branding  to GoToTraining confirmation/reminder emails and waiting room. This is currently available in GoToWebinar and GoToMeeting, but not GoToTraining, per customer support rep. GTT only allows for custom branding on webpages (catalogs, materials, registration), but this is not very effective since very little time/attention is given to these pages. Our students (aka customers) are more engaged with email communication, and there is no clear visual for them to connect the GTT emails to our company. For students who join early, it is helpful to have the "waiting room" displayed so they can see the call-in numbers, but the "room" itself is devoid of any reference to our company. Branding in the "waiting room" would be very helpful. Since these features are currently available in GTW and GTM, I'm hopeful this can be added to GTT soon. Many thanks!

    • Kurt Shaver's avatar
      Kurt Shaver
      Active Contributor
      9 years ago
      Found this while searching whether aGGT support branding on REG PAGE. Since I am charging, it would be nice to dress up page with branding/logo. This post states possible on REG page but neither I not CS rep could find How. Where is ability to brand GTT Reg page?
    • Erin R.'s avatar
      Erin R.
      Active Contributor
      9 years ago

      This article might help: http://support.citrixonline.com/en_US/training/all_files/G2T020020 The key in this article is "Note: If you do not see the Branding tab on your Settings page, then you are part of a multi-user account and these settings are managed for the entire account by your administrator(s)."

      I thought I was the admin, but discovered I wasn't. Once that was sorted out, I still couldn't add branding via the GoToTraining page, like the above article suggests. I had to go to the "admin center" using our admin's login credentials and access the "admin settings" in the left menu bar. Once you find that, it's pretty intuitive. Hope this helps, and good luck!

    • Lori Smith3's avatar
      Lori Smith3
      New Member
      9 years ago
      We need this capability too! Branding of emails would really really help us out. How do we bump up this request?
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    Hi Michele,

    I think this would be a great addition to the GoToTraining communication customization options!

     

    Thanks!

  • Glasshouse's avatar
    Glasshouse
    New Member
    7 years ago

    Yes, definitely. This will make a completely different experience to be able to add our company branding. Including the welcome page, survey, etc.

    • Senstar's avatar
      Senstar
      Visitor
      5 years ago

      I've been searching on how to customize the Confirmation Email (after registration) and Follow-up Email but I couldn't find any guide here or answer. I hope this will be addressed soon. Thank you.

  • JHippler's avatar
    JHippler
    Active Contributor
    4 years ago

    Are any suggestions being viewed or considered? I do not see any feedback from LogMeIn nor do I see any significant features being added in the release notes. Is this product on life support? Is this product at end of life? It would be nice to have feedback on these suggestions.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    JHippler This year GoToTraining will shift to the new, unified GoTo experience I believe.  Once that happens there will be opportunities for cross-platform feature sets.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Reviewed by moderator