The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Recently, there has been a switch with the ability to play videos that include sound when using YouTube directly. What we appreciate about YouTube in training is that it has closed captioning, which assists people who may be hearing impaired and/or deaf. By only having audio option through uploading directly onto the GoToWebinar platform, we no longer have access to the closed captioning. Accessibility for people with disabilities is vital, and the law, according the the American's with Disabilities Act. It's also critical, especially when we consider teaching and teaching a wide audience who may require additional accommodations under this law. I'm requesting that this is an immediate and pressing need to resolve so that people with disabilities can access the same material, in the same format and structure as those without disabilities.
Thank you,
12 Comments
- Status changed:InvestigatingtoDelivered
SueWat thanks for your idea, I moved your post here for better visibility. We do understand the need for Closed Caption and it's currently part of our internal beta testing. It is set to be released to GoTo Meeting first. We will keep the Community updated once we have a timeline for GoTo Webinar. Thanks.
- Status changed:Reviewed by moderatortoInvestigating
We have been challenged as to why we are not using Zoom for our webinars as they provide subtitles for the deaf community. I can't see any such facility via Go To Webinar and wondered if this is in your roadmap soon? Otherwise we may have to consider moving as we work with several people in the deaf community.
- Status changed:NewtoReviewed by moderator
Hi All, I've been using GoToWebinar for over a decade. I prefer it over Zoom and other similar products. I tell people about it, refer my peers to it (even though most use Zoom), etc. I am a GoTo advocate.
However, it is time for closed captioning and auto translation of people speaking during a webinar. This isn't just about accommodating people who have hearing impairment, it is a civil rights issue. The Americans with Disability Act was passed in 1990 and signed into law by George H. W. Bush.
It's time for GoTo to make the necessary technology investments to make this happen. This is 2022. As an organizer and leader of a community that includes at least a couple hearing impaired people, I'm sick of having to make excuses for GoTo.
It's time for the GoTo product engineers to sharpen their pencils, get in a GoTo Meeting together, and figure out how to **make this happen.**
Thank you for your consideration and attention to this matter.
This is not for the entire broadcast. In those cases, we can have someone proficient in ASL to be present. This is for playing videos using the uploaded feature. YouTube, has for many videos, closed captioning, which you are unable to access if upload videos. Or the other option is to play, without sound using YouTube site directly. When doing live trainings, accessibility should include both.
While we do not yet have the ability to include closed captioning with live GoTo broadcasts, you can set up transcriptions for your recorded webinars afterwards:
https://support.goto.com/webinar/help/transcribe-videos-on-gotostage
- that is sad. it should be taken as an idea then...
