MollsFar's avatar
MollsFar
New Contributor
4 months ago
Status:
Reviewed by moderator

When you add a new session to a webinar series it should match the duration of the previous session

My webinars are not 1 hour long.  They vary between 30-45 minutes.  It's painful to schedule the series because the interface cannot hold onto any increments other than 1 hour.  If I have an event that's 1-1:30 one day, I add the next session but want it at 2PM, the end time jumps to 3:30.   It's been like this for years & I would have thought GoTo would have figured this out & fixed it by now.

Scheduling
  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    Hi MollsFar welcome to the GoTo Community, 

     

    Thanks for your feedback, so I understand, are you having issues with the scroll that allows you to change the time? 

     

    • MollsFar's avatar
      MollsFar
      New Contributor
      4 months ago

      I'm well aware of how to use the scroll to change the time of the webinar.  I'm not happy that I have to do it on every single webinar unless I am scheduling for the same time every day, which I don't typically do.  My problem is that if I schedule a webinar for any length of time other than an hour, the end time has to be adjusted on every single instance as I add them.  Here are screenshots.  I have a webinar scheduled for Tuesday, 9/24, 2PM ET to 2:30PM ET.  I add another session & it automatically sets the date & time, Wednesday, 9/25PM ET 2PM ET to 2:30PM ET.  But I want it at 3PM ET.  When I change the time to 3PM ET, the end time doesn't change to 3:30PM ET, it changes to 4:30PM ET.  So now my meeting is 1:30 long instead of :30.   It doesn't hold the correct length of the session.  It always adds an additional hour.  It doesn't matter if it's a 30 minute or a 45 minute meeting.  It only works correctly if the meeting is 1 hour long.  This needs to be fixed.  I brought up this issue when this was first introduced several years ago & was told it would be fixed.  Clearly it has not been & I have wasted way too much of my time editing the end time of individual sessions.

       

       

      • KateG's avatar
        KateG
        GoTo Manager
        4 months ago

        MollsFar thanks for your screenshots and further context. It's helpful. 

         

        There currently are not any known issues around scheduling, but we can present this feedback as an idea for improvements to the product team. 

         

        To verify the behavior you would like to see: 

         

        When you add a new session to a webinar series it should match the duration of the previous session

         

        Does that sound right?

         

         

  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    MollsFar thanks for confirming, I've moved your post to our idea section where others can vote and comment and will share this feedback with the team.