mkeatonFrequent Contributor3 years agoStatus: Reviewed by moderatorAnaylytics - Hold Times by AgentWe would like to see how long the agent is putting callers on hold. Seems fairly straight forward.
1 CommentReplies sorted by NewestSort ByMost LikedOldestNewestKateGGoTo Manager2 years agoStatus changed: New to Reviewed by moderator
