acp's avatar
acp
New Member
2 years ago
Status:
Reviewed by moderator

GoTo should only count missed calls if time set for Connection Timeout FULLY elapses.

If I miss a call I am penalized, and sometimes customers calls either drop or they decide to hang up before I even have a chance to pick up the call. This results in a missed call which is extremely unfair. 

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
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    to
    Reviewed by moderator