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GregorM's avatar
GregorM
Active Contributor
5 years ago
Status:
New

Add the name of the technician who is conducting the session with the customer in the LMI client

Hello LogMeIn team,

I come to ask for the following improvement for LogMeIn Client:

I would like you to include in the LMI Client a way to see the name of the technician who is connected in the session.

Unfortunately, we only saw this option via the secure.logmein.com website, however the client does not have a view of who is accessing the end user's computer.

Example below:
https://prnt.sc/v4ti72

We would like this same option for the LMI client, rest the mouse on the accessed PC and show us the name of the technician who is in the session.

Improvement request sent by the client Diego

Computers Page

5 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    isasit oh sorry for the confusion. I moved this thread to our idea section because it's currently not available in the LMI client. We will share this feedback with the team. 

  • isasit's avatar
    isasit
    New Member
    2 years ago

    Hi. Thanks for the reply.

    This article shows me where I can view devices which have connected. I am looking for is a way to view who is connected when the status is showing "In Session" on the logmein client. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi isasit welcome to the GoTo Community. 

     

    Check out this article on how to view the user, you can also see a screenshot of what it looks like in the original post in the thread. 

  • isasit's avatar
    isasit
    New Member
    2 years ago
    Seems like a practicle thing to have. How do you view who is in session via the webpage?
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    Thanks for the idea, Gragor!