Verricom's avatar
Verricom
Active Contributor
3 years ago
Status:
Accepted

Additional info in "Computer Info" details on the LogMeIn Client apps for Windows

The website interface shows the device activity when clicked upon as in image 'web-info.jpg' where the activity status either shows "Currently active" or "Idle for # minutes", in the example it is ringed in red for currently active.

 

Could this also be added to the LogMeIn client app for Windows (and the respective place iOS too?) so that when clicking on a computer and then the ⓘ icon that in the Computer Info window that pops up an extra line of details appears as per that in the example image called 'app-info.jpg' ?

 

This would help for administration works to help avoid remotely jumping onto a system when the user is still present rather than being able to tell he/she has left for the day and the device is ready for inspection/diagnostics as the case may be.

 

Windows App
  • ProCentPM's avatar
    ProCentPM
    GoTo Contributor
    2 years ago

    DennisWhitcomb , I am truly sorry for not giving any updates. There are a lot of business changes within GoTo that is directly affecting the Central development team too. Due to these changes I could not give priority to this item. Unfortunately I cannot see when we could realize this feature. 

  • DennisWhitcomb's avatar
    DennisWhitcomb
    Regular Visitor
    2 years ago

    8 months since the last comment from ProCentPM --  this is a HIGHLY desirable and valuable feature request.  Any update on the development timeline for this feature?

  • ProCentPM's avatar
    ProCentPM
    GoTo Contributor
    3 years ago
    Status changed:
    Needs Info
    to
    Accepted

    Hey Verricom ,

     

    Sorry for missing your post. We have revisited this request and had a technical discussion on it. There is one prerequisite development required so we can complete your request too. I cannot give you a precise ETA just yet, probably we can undertake this in 2023.

  • Verricom's avatar
    Verricom
    Active Contributor
    3 years ago

    Still waiting for LogMeIn to indicate what needs info...

    The request still stands, having the status of a remotely active machine in the LogMeIn Client program is still not there but is visible from the web solution which is clunkier and less productive.

    Can this please be addressed and implemented or the issue confirmed as not going forward.

  • Verricom's avatar
    Verricom
    Active Contributor
    3 years ago

    Not really what I wanted, just a simple indicator to show if a client is active or the device has been idle.

  • ProCentPM's avatar
    ProCentPM
    GoTo Contributor
    3 years ago
    Status changed:
    New
    to
    Needs Info

    Hey Verricom ,

     

    We have a feature planned that has been posted on the ideas board (see: https://community.logmein.com/t5/Central-Ideas/Logged-In-User-integration-into-LogMeIn-Client-and-Central/idi-p/287865#M16).

    I see the overlaps between your and the other customer's request. Would it help you if we would channel this information (currently logged in user / no active logins) to the client application when the above mentioned feature is done? 

  • Verricom's avatar
    Verricom
    Active Contributor
    3 years ago

    This is an inconsistency in the LogMeIn feature set, if visible in one environment it ought to be visible in the other. There is no case to say this enables malicious background activity if it is already enabled and accessible via the web interface so I cannot see any reason to not implement things.