B787register's avatar
B787register
Active Contributor
3 years ago
Status:
Reviewed by moderator

Communicate with Technician

The ability when using the web client to send a message to the person already logged in, in the case that you need to take control and aren't able to contact them by any other means.

  • ProCentPM's avatar
    ProCentPM
    GoTo Contributor

    Hey B787register ,

     

    1. Do you want to get in contact with another technician who is already conducting a remote session on a given host machine
      OR
    2. Do you want to get in contact with the local user of a given host machine to let them know that you want to initiate a remote control session via Central?
  • Verricom's avatar
    Verricom
    Active Contributor

    I would welcome this feature, many of my clients have users who are LogMeIn remote home workers in their own right.

    The ability for me to signal them to request I take remote control of their machine when they are still logged in and sent a ticket to me for remote help would be helpful so that they dont just get disconnected without warning.

  • Can we have an option to send a message to a PC where a user is currently logged in. So we don't have to shut their sessions off or access their info. A chat windows where both admin and the user could interact, it wil be preferable. 

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator

    Central-user500 I moved your post to a similar idea for our team to review.  Feel free to vote for it as well. Thanks for sharing your feedback with the GoTo Community.