The ability when using the web client to send a message to the person already logged in, in the case that you need to take control and aren't able to contact them by any other means.
Hey B787register ,
- Do you want to get in contact with another technician who is already conducting a remote session on a given host machine
OR - Do you want to get in contact with the local user of a given host machine to let them know that you want to initiate a remote control session via Central?
- Do you want to get in contact with another technician who is already conducting a remote session on a given host machine
I believe that B787register is referring to 1, correct?
I would welcome this feature, many of my clients have users who are LogMeIn remote home workers in their own right.
The ability for me to signal them to request I take remote control of their machine when they are still logged in and sent a ticket to me for remote help would be helpful so that they dont just get disconnected without warning.
Can we have an option to send a message to a PC where a user is currently logged in. So we don't have to shut their sessions off or access their info. A chat windows where both admin and the user could interact, it wil be preferable.
- Status changed:NewtoReviewed by moderator
Central-user500 I moved your post to a similar idea for our team to review. Feel free to vote for it as well. Thanks for sharing your feedback with the GoTo Community.
