backdotno's avatar
backdotno
New Member
11 days ago
Status:
New

Option to not mute remote computer when logging on with Central

When logging on to a remote computer with Logmein Central, Logmein automatically mutes the remote computer. 

This should be an option in the Logmein Client/Central: "Mute remote client when logging on: true/false".

The automatic muting as it functions now is causing a lot of issues.   

2 Comments

  • backdotno's avatar
    backdotno
    New Member
    11 days ago

    The problem for us is. We're managing a lot of computers (installations) in museums. When we use Logmein to remotely access the computers they get muted.  Often, we log on to monitor an issue. If we do that, we need to first exit the kiosk software to enable Windows Volume control and turn mute off. Doing that can disrupt the issue we're monitoring. 

    Muting the remote computer when logging on is such a intrusive feature. I see why it is needed, but for our use it's really disruptive. We have been complaining about a couple of years ago, but nothing  happend. It can't be just us having a problem with this. 

    I maintain muting should absolutely be an option in the client. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    11 days ago

    Hi backdotno, welcome to the community.

     

    Please provide more details about how muting is causing issues and the benefits of making this change.