Please go back to displaying the entire day's stats on the Supervisor Dashboard and Wallboard.
My company's call center supervisors and managers use the Contact Center Supervisor Dashboard or Wallboard exclusively to manage the queues and operations each day. A core feature of these boards is the total number and percentage of calls handled and abandoned for the day. We also have alarms set up on the Wallboard to alert (color change) when we exceed any of several daily metrics, like missed rings, abandoned calls, speed of answer, etc. This has worked well for us over the past 12+ months of usage of the software.
I just learned today that it is no longer possible to manage the call center with just these 2 tools because the software has been changed to only reflect activity form the past 3-4 hours of activity. We were told we would also need to open the separate Analytics app and Queue caller board to see the total stats for the day.
Please go back to displaying the entire day's stats on the Supervisor Dashboard and Wallboard. It is pretty cumbersome for my supervisors to have another screen open for Analytics and have to constantly refresh to see our performance, and it is actually impossible for our employees and managers just to use the Wallboard display on TV monitors in the building, as they never use Analytics. It was working fine the way it was for the past year+.
ps, Where was the communication that this was going to be changing or the community voting on this? I just discovered it after calling in for technical support about the 'bug'.