zambonispice's avatar
zambonispice
Active Contributor
2 years ago
Status:
Reviewed by moderator

Enhanced Call Center Reporting

In a future update, could the data we can export about calls include the percentages of call outcomes and total number of calls, number handled, evicted, etc., , as well as similar for agent specific exports? I see that a PDF export is coming soon so maybe it is in the works with that but I would love to see it already calculated in an excel export. 

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator