Break out support sessions across multiple monitors

Currently, it is a challenge and a pain to bounce back and forth from one tab to the next when dealing with multiple customers, or monitors.  Because you have purchased LMI, maybe you could inherit some of those properties.  Also, I would love to see a 'file explorer' much like LMI, where I don't instantly have to log into their session, but be able to transmit files without taking control of their desktop.