Hi,
Could you provide knowledge base feature to GoToAssist?
It can be a very basic text editor (similar to Notes), or ideally a basic graphic text editor (where links can be used and text formatted with bold, italics and colours). In the future it could have some way of organizing information into folders / sections. That knowledge base option should be accessible with icon on top.
We urgently need to be able to put generic support information that should be accessible by support engineers regardless what machine they use. That would be e.g. IP addresses of our mail servers, generic copier setup information, basic networking information etc.
Notes that you have provided can only be used per support session and we need generic notes (knowledge base) that can be accessible at any time even without establising remote support session.
Best regards,
Costas