Phil Ellis's avatar
Phil Ellis
New Contributor
9 years ago
Status:
New

Session Activity shows start time when session was generated not when customer connected

I understand why this is from a technical point of view, but for billing purposes the actual session start time is necessary. I had a client today that I opened a session for and emailed it to her, b...
Attended Session
oohgodyeah's avatar
oohgodyeah
New Member
9 years ago
This sounds like the user started the support session while they were running updates.  I use my activity report history also for billable hours and have never seen a session timer start from simply emailing a session link.