Session Activity shows start time when session was generated not when customer connected

I understand why this is from a technical point of view, but for billing purposes the actual session start time is necessary. I had a client today that I opened a session for and emailed it to her, b...

Attended Session

oohgodyeah

New Member

10 years ago

This sounds like the user started the support session while they were running updates. I use my activity report history also for billable hours and have never seen a session timer start from simply emailing a session link.