We are a small chain of contactless hotels currently using Zoom Rooms Kiosk in our lobby for guest communication when they do not have access to a cell phone. We are interested in exploring a solution using GoTo Meeting to enhance our guest experience and streamline our operations.
Specifically, we require a Kiosk Mode within GoTo Meeting with the following functionalities:
For Guests:
Simple Interface: A user-friendly interface on an iPad with a prominent "Call Front Desk/Reception" button or icon. Guests should be able to easily initiate a video call with a single tap.
Automatic Connection: Upon tapping the button, the iPad should automatically connect to a pre-configured group or contact (e.g., "Front Desk Team") via GoTo Meeting.
For Front Desk Team:
Outbound Calling to Kiosk: The ability for our front desk team to initiate video calls to specific kiosks (identified by room number or location) from their desktop computers.
Auto-Answer on Kiosk: Kiosks should automatically answer incoming video calls from the front desk, enabling our team to proactively provide assistance.
Additional Considerations:
Customization: The ability to customize the kiosk interface with our hotel branding (logo, colors).
