In original version of GTM, Organizer could use one button to Mute All before recording. At the end of recording, I could Unmute All with one button click and it always worked. Now, it only works r...
Thanks for getting back to me and all the troubleshoots. My co-worker and I ran through your scenario and we were able to replicate issues with users calling in via a phone and using *6 to mute/unmute. This appeared to happen after "Mute Everyone" was enabled. We have reported this internally. A few things you could do:
- As phone callers to use GoTo app to join a meeting, they will then have the option to mute/unmute with the microphone
- Do not click 'mute everyone' when the meeting starts and ask Callers who are not on the software to mute themselves with their phone directly or by pressing *6 to mute/unmute (I realize this isn't ideal)
- Report the issue as it happens in the meeting by clicking the three dots and Report an issue, please see this post
I do apologize for the issues you have had and really appreciate your patience and time taken to report the issue here. I will keep you and the thread updated on the status of this.
Hi Kate,
I appreciate your patience with me as well. I did report this issue as it happened, twice now. I wondered if allowing each caller to mute themselves would work - so we'll try it. Quick question: does *6 work as a toggle? ie Press once to mute, press again to unmute?
Hi GBNgal
Thanks for your understanding.
Callers should be able to use *6 to mute and then *6 to unmute. Incidentally, when I hosted a test meeting and called in to test, I was able mute and unmute using *6, it wasn't until I enabled 'Mute Everyone" that it appeared to become stuck. This is not expected behavior.