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GBNgal's avatar
GBNgal
Active Contributor
12 months ago
Status:
New

Mute/Unmute all is dysfunctional in new version

In original version of GTM, Organizer could use one button to Mute All before recording.  At the end of recording, I could Unmute All with one button click and it always worked.  Now, it only works r...
GBNgal's avatar
GBNgal
Active Contributor
12 months ago

Hi Kate,

I appreciate your patience with me as well.  I did report this issue as it happened, twice now.  I wondered if allowing each caller to mute themselves would work - so we'll try it.  Quick question:  does *6 work as a toggle?  ie Press once to mute, press again to unmute?  

KateG's avatar
KateG
GoTo Manager
12 months ago

Hi GBNgal 

Thanks for your understanding.

Callers should be able to use *6 to mute and then *6 to unmute. Incidentally, when I hosted a test meeting and called in to test, I was able mute and unmute using *6, it wasn't until I enabled 'Mute Everyone" that it appeared to become stuck. This is not expected behavior.