GBNgal
4 months agoActive Contributor
Hi Kate,
I appreciate your patience with me as well. I did report this issue as it happened, twice now. I wondered if allowing each caller to mute themselves would work - so we'll try it. Quick question: does *6 work as a toggle? ie Press once to mute, press again to unmute?
KateG
4 months agoGoTo Manager
Hi GBNgal
Thanks for your understanding.
Callers should be able to use *6 to mute and then *6 to unmute. Incidentally, when I hosted a test meeting and called in to test, I was able mute and unmute using *6, it wasn't until I enabled 'Mute Everyone" that it appeared to become stuck. This is not expected behavior.