Not so much a question as a feature request. (I thought we had a category for that.)
Please add the ability for an organizer to allow a specific
panelist (or all panelists) to view ALL questions.
Currently, must promote them to Organizer, which gives them the power to END the meeting. I always warn them
when it's necessary to do this. I point out Exit Webinar vs End
Webinar should they need to withdraw from the session. It has still happened by accident.
It also gives them too many other powers, like ability to dismiss people. Mostly it works out okay, until the curious "organizer" starts clicking on options!
- Status changed:DeliveredtoReviewed by moderator
- Status changed:NewtoReviewed by moderator
I am requesting that this feature be added to GoToWebinar: provide panelist the ability to see all questions and to answer questions. This features was requested back in 2014 and is still needed in 2021. Please make this feature available.
I would like to request an improvement so that the Guests (Panelist) can see the questions asked by the attendees, or that the secondary organizers cannot end the webinar or recording of it.
Gostaria de solicitar uma melhoria para que os Convidados (Panelist) possam ver as perguntas feitas pelos participantes, ou que os organizadores secundários não possam encerrar a webinar ou a gravação dele.
Its amazing that this same request and issues around a co-organizer being able to end a webinar for everyone when you just want them to see the questions dates back to 2014! It's 2020.
Adding another vote for this to be added!
Rather than assign questions to panelists as the moderator (admin) I want all panelists to see them. Is that possible?
That is not currently possible, though it has been mentioned here many time.
Having a co-organizer start (or end) the meeting accidentally is a real problem. Yet many of us are basically forced to promote most staff to organizer level in order that they can see all the questions and help manage that process.
I really wish a permission level would be added where you have someone who can see the questions but not the power to launch or end the meeting.
Hi,
Other webinar systems I have used have permitted organisers to open up the chat and/or Q&A, so attendees can see the questions others are posing. This would be so helpful for some of the webinars I run.
It would be even better if this was enabled together with the ability of attendees to 'upvote' the questions, so you could see at a glance which questions are most popular.
The absence of these features really counted against GoToWebinar when I weighed up the different webinar options on the market, and made it a much closer run than it should have been!
Thanks,
Levi
I also get feedback from both presenters and attendees constantly on this. Biggest reason that we also use Zoom for webinars because the attendees cannot see the Questions coming in GoToWebinar. To compete with Zoom, GoToWebinar should absolutely create an option to allow attendees to see the Questions (just like we have one for them to see the attendee list) so we can decide for ourselves what level of moderation each session will have. Sometimes we want the Questions open, and sometimes we want it more closed. Would be nice to have a checkbox option.
I support this. We get many presenters that would prefer to have the audience help decide which questions to cover during Q&A. And instead of getting the same question over and over, they can just 'upvote' it.
This could be a feature to turn on/off as needed. Privacy doesn't have to be an issue because the attendees would only need to see the question but not who asked it.
A great alternative would be to have two options for attendees -
Ask a general, public question
Private question sent only to organizers
Hi Levi,
While GoToWebinar Organizers can make an Attendee question public one by one, the default behavior is for privacy in this regard.
There is currently no function for 'upvoting', however you could make a Polling Question on the fly (while in session) which reflects a particular question asked.
Thanks, AshC.
Yes, but it is not really just "by default" that questions are private...there is no way to change this setting. That's what I was suggesting should change.
For some of my webinars, I receive a lot of feedback saying "I wish we could have seen the questions other people were asking" and, sometimes, I would like to at least have the option to switch that on. It does exist as an option, I believe, in GoToTraining, so it must be possible, technically.
I hadn't thought of the polling on the fly option to achieve the 'upvoting' - although that would rely on having one or two people helping me deliver the webinar, as this isn't something I could do while presenting. Also, I am not sure it quite as neat as upvoting. It feels a little bit like I am exposing the people who asked the losing questions by doing it in a poll.
Other systems - like WebinarJam and BigMarker - just this open chat and upvoting stuff pinned down. I chose GoToWebinar because, in other respects, the product wins through. But it was a much closer call than it should have been, given that GoToWebinar doesn't have these increasingly standard options.
L.
This is an old, well-known request. But it needs to be hammered into the heads of product management on a daily basis until they finally change it.
You simply HAVE to change authority levels so that panelists can see attendee questions. I regularly work webinars with a moderator, three or four speakers, and maybe two people helping behind the scenes to prioritize and answer submitted questions. Currently I am forced to make all of them organizers just so they can work with the question panel.
That means I have 7 people who accidentally start my broadcast before I'm ready. 7 people who accidentally hit Exit-End Meeting instead of Exit-Leave Meeting. 7 people who have a checkmark on Start Recording Automatically, when I actually want to start the recording manually. It's a disaster. Don't force me to give everyone on the team permission to control the entire session just so they can see questions.
[Associated/alternate product design idea - Move those session controls somewhere else where they are not prominently displayed to all organizers. Record on Start, Start Broadcast, and End Meeting are too powerful to spread around the display, next to other frequently-used items. Put them in their own command menu separate from all the other stuff. ]
I've been asking for a level between organizer and panelist for years to do exactly what you specify. I think the "Sub-organizer" moniker already in use would be a good title since there is curretly very little difference between an orgnaizer and a sub-organizer. It is nice to have a level like "Panelist" that does not see all the questions and comments though.
Keep asking!
I usually have one or two people working the questions who are Organizers.
The reason I would not want to make the Presenters/Panelists see the questions is because there are many questions or comments that do not pertain to them. We get lots of "thanks" comments and comments about audio quality or comments that have nothing to do with the webinar. I do not want my presenters to spend time reading the comments that they do not need to see.
Copying questions from the Question box and pasting them in the Chat box and sending them to the Panelists works great for us.
Your needs may be different, but I would not want nor use the feature you desire.
Great to get other viewpoints, Chris. It's important to recognize that there are many different needs and use cases. I recognize that software design is hard for vendors attempting to satisfy everyone's preferences.
I would have a problem employing your workflow on larger webinars, particularly involving numerous people working behind the scenes. The question panel allows important controls such as setting priority flags, seeing which questions have been answered, and assigning questions to named speakers. If we're trying to copy and paste questions into the chat panel, we lose all that. There's a delay while finding questions and doing the copy/paste.
The chat fills up with tons of chatter about "I think that's a good one." "You mean Mary's?" "No, Jim's" "The one Jim just wrote about pricing?" "No, the earlier one about capabilities."
Then when I need to type an important message to a presenter, like "Louder Please" or "5 Minutes Left" it gets scrolled out of view and lost in the chatter.
I really do think the ability to work on individual questions in a structured interface is useful. I just would like to be able to assign more members of the team to do so without worrying about giving them other session-level power.
Probably the right way to satisfy both of us is to make the ability to work with the question panel an assignable capability that is not tied directly to Panelist/Organizer role. You could even give it to assistant triage people who log in as Attendees because they never need to speak. Then we can both work in the ways we want, with complete flexibility.
