IS Manager
9 years agoNew Member
More clarification: Due to the flow using API and the hard coded cancel button we are in a catch22. This will cause us to call support to have them generate a "Simplified registration report through helpdesk." in order for us see cancellations. The cancellation data is not captured and fed back, emailed or accessible to me as admin or the organizer. We have had a few people now cancel (accidentally) and then could not enter the event. WE could not tell what was going on without calling support. It makes us look bad and in turn makes my uses want to look at other solutions.