We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for th...
Another bump on this road. We may have run into yet another way that people are accidentally cancelling their webinar registrations. We have one user end up on the cancellation list that said she for sure did not hit the cancel button. Working with her we did determine that she did add the event to her calendar and subsequently removed it from her calendar. This we believe ended up cancelling her from the event. We do not have a way to see it so our team is calling citrix everyday (or at least every webinar day and/or day before that) to check the cancellations so we can correct them before the event which is adding more work to our team and citrix support. Everyone should keep calling to get the simple registration report that their support can access to show the cancellations. Maybe enough calls to their support team will get this topic so traction. A long time user I really do not want to start investigating the competition but think I may as this may become a showstopper for our company moving forward.