We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for th...
I also want to make a comment that we have recently noticed is happening with the cancellation button/option that is causing additional headaches for our team. We use GoToTraining to run a series of weekly webinars. If someone signs up for the series (and pays, they cannot "cancel" their registration for a refund), then they attend all of the trainings in the series.
We pull the attendance data to see who attends what session, etc., just like normal. However, if someone clicks the "cancel registration" button, their attendance data is removed from ALL attendance reports for the series - as if they were never there in the first place (not even with a "no" next to their name, just removed from the list completely even if they attended). We try to tell our instructors to pull the attendance report immediately after each session and save it to their computer to avoid this happening, but this cannot always be done. This further proves the need to remove to edit the Cancellation button in the emails.
We pull the attendance data to see who attends what session, etc., just like normal. However, if someone clicks the "cancel registration" button, their attendance data is removed from ALL attendance reports for the series - as if they were never there in the first place (not even with a "no" next to their name, just removed from the list completely even if they attended). We try to tell our instructors to pull the attendance report immediately after each session and save it to their computer to avoid this happening, but this cannot always be done. This further proves the need to remove to edit the Cancellation button in the emails.