We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for th...
We are currently having the same problem as many of you mentioned.
Our backend system needs to know who has canceled the webinar. In fact we are offering them the possibility of cancel the registration in a separate email. Then we cancel the registration in our system and we also cancel the registration in GOTOWEBINAr via API
When it will be fixed?
What options do we have currently?
Best regards
Xavier
AECOC I am sorry Xavier,
The ability for each GoToWebinar registrant to cancel their registration and unsubscribe from email communications is currently a privacy requirement across the industry. There are several laws and regulations that require this functionality to prevent abuse, as well as email providers that can completely block communications which continue unabated after a cease and desist request.
** If you are using an integrations partner, or developing email integration yourself using our APIs, then you can create the entire emai template as you see fit.