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We recently discovered the 'cancel this registration' appearing on our reminders e-mail notifications as well as the confirmation of registration screen. We would like to see it made optional for th...
On investigating this issue I've noted that it has been tabled as a concern since 2014 and has yet to be addressed. Can anyone advise on the status of whether it's even being considered? Or on the reason it's considered a requirement and not being addressed?
Allowing registrants the ability to cancel and get an automatic refund with no notification to the organizer does not seem to be a best practice in either fiscal or business management, especially if the registrant still has the ability to cancel their registration right up to and including the final session in a multi-session webinar. Privacy laws should have no impact if they've provided their contact information to register and certainly not a reason to issue automatic refunds.
Any update or work around would be appreciated.