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We are planning on hosting several small webinars and expect the first to be "sold out". Once our registration quota is filled, any further registrants will see the "Webinar Full" screen that gotoweb...
We often reach the 1,000 attendee limit and many are shown the dreaded "webinar is full" message which requests that the user "contact the organizer". During each of these webinars, I receive hundreds of emails from these viewers who state "GoToWebinar told me to contact the organizer", and many of course are irate about not being let in.
I'm recommending/requesting that like other messages, this message be customizable by the organizer. I would add something to the effect of an apology and a link to the post-recording. This would help some of those who couldn't get in feel better, and hopefully bring down the count of unnecessary emails that I have to respond to.
Thanks for considering this.
It would be a very easy tweak and would prevent paying customers to get thousands of annoying emails. But, no. GTW suggests changing the follow up page URL to a page on your site that provides more information. Poor substitute for a real solution.
I completely agree about how simple it would be. I do already provide a custom confirmation page URL. I do already tell folks in the confirmation email, in the reminder emails, on our blog, on Facebook and on our website about the limit capacity and what to do if they get the "webinar is full" message. Still, I get hundreds of emails every single time we reach capacity from folks who are really upset. A simple option for me to provide my own text for this webinar is full message would solve it. Or, fix all of the bugs in the webcast version so I could use it with confidence.
