klmonline's avatar
klmonline
Contributor
5 months ago
Status:
Delivered

Don't delete survey because of a single character!

I just lost half an hour of detailed work because of your lousy software design and I'm furious. I added many survey questions and upon saving the survey, it briefly flashed the old message about "Don't use a < > or other special character in a question." At that point it threw away the entire survey, forcing me to start again from scratch. To add insult to injury, the error message is temporary and disappears, so I can't even see which particular characters are not allowed.  Do you have the slightest respect for your users' time? 

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago
    Status changed:
    Accepted
    to
    Delivered

     

    A new error message has been added to better alert customers on the character limit. 

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago
    Status changed:
    New
    to
    Accepted

    Hi @kimonline, 

    I'm sorry to hear this. This isn't the expected behavior and it's been reported to the team who are working on a fix. 

    Thank you for taking the time to report the issue and I apologize for the inconvenience.