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TriageCancer's avatar
TriageCancer
Active Contributor
7 years ago
Status:
Declined

Participants on the Phone need to hear the audio from a shared video

We occassionally need to have simulated live or include pre-recorded webinars. However, as it currently stands anyone who just calls in cannot hear the audio. Some of our constiuents live in rural areas without reliable internet access or who don't have computers/smart phones.  They are being denied access to valuable information! Please do something to recify this! 

Video

8 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    Reviewed by moderator
    to
    Declined

    For recorded webinars, we offer access exclusively through VOIP, and dial-in options for PSTN callers are not available. This setup helps us ensure a smooth and high-quality experience for all participants. 

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
    Status changed:
    New
    to
    Reviewed by moderator
  • CSchifano's avatar
    CSchifano
    Active Contributor
    5 years ago

    AshC Thanks so much for sharing that this is in development! Fingers crossed it will be in the next 9 months or sooner 🙂

     

    Thanks again!

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    CSchifano  I believe this development work is coming soon, but I don't have an ETA yet.  Hopefully in the next 9 months... 

  • CSchifano's avatar
    CSchifano
    Active Contributor
    5 years ago

    I see the last comment on this is from 2018. Is there any update to this so that attendees who dial in can hear the prerecorded video?

     

    Thanks!

  • TriageCancer's avatar
    TriageCancer
    Active Contributor
    7 years ago

    That would be great, especially since the automatic registration email that you send registrants always includes a phone number. If there was a way to edit this to make it clear to people that in order to participate fully they MUST be logged via a computer that would at least solve part of the problem. 

     

    As it is, you give people the phone number to call in, but then they can't hear anything. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    7 years ago

    TriageCancer I apologize for the frustrations.

     

    We realize that certain GoToWebinar playback modes only send audio through VoIP (Mic/Speakers) currently, and may be expanding this functionality to include phone audio as well.  As this becomes available we will notify Community members of the enhancement rollout.