citrix manager's avatar
citrix manager
Active Contributor
10 years ago
Status:
Reviewed by moderator

Webinar Staff "add to calendar" link for Google Calendar and Outlook ?

The "Manage Webinar" page provides a link called "Add to Calendar".  In Google Chrome, the link just downloads an .ics file, which, doesn't help with Google Calendar.  It should either: be ch...
Scheduling
David Bishop1's avatar
David Bishop1
New Member
8 years ago
What does an organizer need to do when setting up a panelist who uses Gmail as the "add to calendar" features isn't available like it is for attendees?   I know that participants can add to a) Outlook, b) iCal, and C) Gmail; however, Outlook is the only option for panelist for some reaason.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi David,
    While there is not an option specific to GMail Calendars, Panelists are allowed to 'Save' the .ics calendar file themselves, and then bring that .ics file into GCal:  https://support.google.com/calendar/answer/37118?hl=en

    I apologize if this is an inconvenience.

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi David,

    You do not need to do anything special. The Panelists will receive an email invitation for the webinar and will be able to add it to their Google Calendar. The Add to Calendar option in the Panelist email downloads an .ics file that can be imported into any calendar application, including Google Calendar. 

  • David Bishop1's avatar
    David Bishop1
    New Member
    8 years ago
    This reply was created from a merged topic originally titled add to calendar for Gmail for panelists.

    I've been given two responses, both of which weren't helpful.    Below/attached are two screen shots sent to a Gmail account: one is for a participant/attendee (this works fine with Gmail) and the other for a co-organizer/panelists (this does NOT work for Gmail or at least my Gmail).  The issue is the latter only includes an ICS file, which when clicked on opens MS Outlook.  Can anyone help?
  • GlennD's avatar
    GlennD
    GoTo Manager
    8 years ago

    Hi David,

    I apologize for the frustration, we should have been more detailed in our previous replies.

    Trying to open an .ics file on a computer will always trigger it to launch the installed calendar software, Outlook on a PC and Calendar on a Mac. Since Google Calendar is a web based tool, you have to use it's import feature in order to add the .ics file to it.



    At this time we only have add to Google Calendar options for attendees registering for the webinar, organizers and panelists need to import the .ics file into their calendar or have their Outlook/Calendar set to sync automatically with Google Calendar.

  • David Bishop1's avatar
    David Bishop1
    New Member
    8 years ago
    Ok.  I kind of understand.  It's not clear why this feature can work fine for attendees, but not panelists.   The only difference i can see is who and how someone connects to an event, e.g., panelists are added by the organizer; whereas, attendees register themselves.   I'm not a tech guy, but this just seems strange.  The issue I have is when I have a panelist who uses Gmail, it makes me look bad to tell them this work around as it simply doesn't make sense to others.   I've already had one event rescheduled as the panelist book something else because this wasn't on their calendar.   When will this issue be addressed?  I really like GTW otherwise, but this could be the straw that breaks my back!
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hi David,
    I'm sorry this feature is not currently under development, so there is no timeline associated.