motog's avatar
motog
Active Contributor
2 months ago
Status:
Investigating

Mark incoming texts as Unread, Flag for followup, categorize, etc.

On windows desktop client app and mobile app. This seems like a feature that would be helpful for team collaboration.

Our business is transitioning this year to be very text-friendly, however tracking conversations seems to be difficult because our manager will screen incoming texts, and have no way to assign conversations to team members using flags, categories, or marking it as unread so that we know to follow up. Would love to have something like this added as a feature down the line.

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed By Moderator

    Thanks for posting motog

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    Reviewed By Moderator
    to
    Investigating

    The team is currently reviewing adding Tags, which should address this. 

    • motog's avatar
      motog
      Active Contributor

      That would be great! Thanks for letting me know