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jmargel74
New Contributor

Cancel Account

Please disable my auto-renewal and cancel my account. 

25 REPLIES 25
af7567
Active Contributor

I have tried 4 times now to phone you and every time the person on the other end just keeps saying hello like they can't hear me. There must be a way to cancel the account online?

Kiara63
New Contributor


@af7567 wrote:

I have tried 4 times now to phone you and every time the person on the other end just keeps saying hello like they can't hear me. DGCustomerFirst There must be a way to cancel the account online?


Same question! Did you get any solution?

af7567
Active Contributor

No, I only tried calling 1 more time so far but had the same problem. They answer very quickly just can't hear me. Either that or they suddenly went deaf when I mentioned cancellation.

There is also no way to remove the credit card from my account without giving them a new one. You would have thought a company making software to allow us to work online would have a way for you to manage your account online.

af7567
Active Contributor

The phones are working again now. I spoke to one guy who put me through to another guy and he had it cancelled within 5 minutes.

AshC
GoTo Moderator

Hello,

I apologize for the phone support issues you've experienced recently.

If you're still having difficulty connecting with LMI Customer Support, please click on my Community name in order to confirm your login and contact details for a follow up appointment.

 

Should you need phone support in the future, please ensure that you use the contact flow here, to receive the most accurate line of business:  https://support.logmeininc.com/central/help/how-do-i-cancel-my-logmein-central-account

 

(You may also create a case via that support page for Customer Support to review and return)

 

Thank you.


Ash is a member of the GoTo Community Care Team.

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JVB1
New Contributor

I would like to cancel my subscription.

However you can do this only by calling ?

I need to call from another country as you don't have a support  number in my country.

And then I'm put on hold for a long time whilst I'm paying international costs ?

I would expect that I would be able to do this online ?

There must be another way (I hope)

 

thx

AshC
GoTo Moderator

@JVB1  You may also create a case for cancellation requests through the support site itself:  https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the GoTo Community Care Team.

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s4home-me
New Contributor

Best I have now calt 7 times no answer. Opent 4 tickets.
No buddy at home. ?
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gtatech
New Contributor

I can not reach your support.  I have waited and called on hold several hours until I give up.  I just want to cancel my subscription.  Why is it this complicated?  

AshC
GoTo Moderator

@gtatech  Did you try instead to create a case for follow up through our support site here? https://support.logmeininc.com/central/help/how-do-i-contact-support 


Ash is a member of the GoTo Community Care Team.

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