Super Slow today

[writersblock]

Clearly this is an issue that LogMeIn engineers need to address.

Justin

[mmitchell3526]

Definitely.  It's taking me an hour to do something that would normally take 10 minutes. It's ridiculous.

[AshC]

@Bahar-b  Sorry about the delays there.  Can you please confirm the LMI version installed on the problem Host PCs?

[Bahar-b]

Hi, 

Version 1.3.5179

[AshC]

@Bahar-b   Thanks, can you also confirm the Host software versions affected? 

Exactly which software is being utilized on the Host PC, and is the behavior just a slow response to mouse clicks, or are there another display artifacts being seen?

[Bahar-b]

I don't understand the version, let me know how to find it out please. 

Most complains are about being too slow when the client is using software on the office machine, and sometimes there are some regarding mouse slowness as well. 

[AshC]

Here is a guide that you may reference for LMI Event Logs on the Host computer: https://support.logmeininc.com/central/help/how-to-view-logmein-event-log-files-central-t-host-prefe...

We may also need to cross reference these with the local Windows event logs.  If you can create a case with Customer Support when you have access to one of the problem PCs, we can dig in deeper to the cause of your user's delays.

[Bahar-b]

This is the Host Version 4.1.0.14344

[AshC]

Hi All,

We believe this is related to the recent Windows Screen Blanking change made in the last LMI version.  If you disable the LogMeIn driver responsible for this on the Host side, then it may temporarily relieve the screen delays, but also un-blank your host monitor at the same time.

[UsernameTaken]

Unfortunately, the problems that are arising are stemming with the new LMI version on MacOS, NOT Windows. We are now experiencing the same issue in user lag: cursor movement, typing, pane switching. Only reports have been coming in for Macintoshes. Windows PCs are fine.

Two sample machines:

LMI version: 4.1.0.11887 (Host)

MacOS version: 10.15.7 and 10.14.6