LogmeIn Is lagging and patchy

[writersblock]

Right. I figured that out. What is LMI doing to address this issue?

[AshC]

@writersblock  We are still investigating the cause of this.  If you want to send log files from the problem computer to 'gotoservice@logmein.com' we may be able to add them to the ticket for closer examination. 

Thanks.

[UsernameTaken]

@AshC  checking if there are any new updates to this issue on Macs with version 4.1.0.11887. One of our support staff is asking, and I have asked for logs again in case more are needed.

[mmitchell3526]

Hi,

I was using a 2012 macbook pro with an LG 4k monitor and had severe lag for weeks. So, I was finally able to switch my 2012 macbook pro out with a late 2014 iMac and I still have the LG 4k monitor connected. I do not have any lag with this configuration.

Thanks.

[UsernameTaken]

@mmitchell3526  What OS and LMI host versions?

[AshC]

Thanks for confirming things, @mmitchell3526

[mmitchell3526]

OS Catalina 10.17.7

LogMeIn version 4.1.7664

[Maya125]

worst service Ive ever got! no one to talk to only to support tire1 that not dealing with issue can't speak to manager etc. don't take responsibility. I will defiantly change providers.

[writersblock]

Same experience here. Worthless support sending the same email to me trying to close the ticket. A simple we're working on it for the next update would suffice, but just repeating the same email to me over and over again is idiotic.

Are you listening LogMein? Please fix your software!

Justin

[AshC]

Hi everyone, apologies for the delay in getting back here.  

We have several Mac fixes underway currently, though it is possible we may need some more log files on this one.  I will hopefully have an answer by next week.  

Thanks.