Invite Another Agent to an Ongoing Support Session

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Make sure you Kudo Ideas you would like to see implemented.

Invite Another Agent to an Ongoing Support Session

Invite Another Agent to an Ongoing Support Session

We have computers at end customers that are primarily serviced by a local dealership that logs in remotely.

When the local dealership cannot solve a problem we log in to try and solve it.

It would be very beneficial if at that time the dealership could still be logged in as well (view only) so they can see what we do.

2 Comments
GlennD
GoTo Manager
Status changed to: Reviewed by moderator
 
HansS
Active Contributor

I just found that ad hoc support is something different.
We are using the normal client-server connection.

 

So the label should probably be changed to 'miscellaneous'.

 

And it would be nice to hear if this is something that can/will be implemented anytime soon.