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etb's avatar
etb
Contributor
4 years ago
Status:
Investigating

Support for Modern Standby

LogMeIn (LMI) apparently currently does not support wake on LAN (WoL) functionality for any computer which uses "Modern Standby".  Here's a link to Microsoft's website for some background info.

 

According to this document from Dell (link), Dell will no longer support disabling Modern Standby.  So that appears to indicate that LMI will no longer support any Dell computer going forward.  Realistically, at some point this could affect all computers assuming that other computer manufacturers/OEMs follow Microsoft's push to Modern Standby.

 

At least in my case, my affected computers will  still successfully wake when they receive the WoL packet from any other tool.  So although complete and full LMI support for Modern Standby might take some time to develop, it seems like a workaround could be implemented by LogMeIn developers in the meantime.  Since these computers do successfully respond to WoL packets, it seems like it should just be a matter of making the LMI servers believe it so that they can send the commands which generate the WoL packet.

 

I can provide more details, talk to developers (or whoever), maybe even help beta test if desirable.  But please add support.

Miscellaneous

18 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago

    etb 

    Thanks for the additional input here. 

    The ability to vote has always been there, we had an upgrade with the Community that makes it more visible. I can't vote for other members, but added my vote here, you can also vote too. 

  • etb's avatar
    etb
    Contributor
    9 months ago

    Thanks, KateG.

    I ended up getting budget at the end of 2024 to buy new computers for those which won't support Windows 11.  So as soon as I finish getting those deployed, it will be about 60% of our computers that can no longer use WoL.  It will be 100% after not too long.

    What actually prompted me to think of this again today is that there might be a remotely similar thing with macOS as well.  I noticed in logs of a new M4 Mac Mini (macOS Sequoia) that there are a decent number of 10050 and 10053 errors when the Mac is not in use.  I'm guessing that that might be Mac "Power Nap" (if they still call it that), which seems similar to Modern Standby for Windows.  The Mac still does seem to respond to WoL, so I don't think that this really affects the Mac users.  But the Central servers will see a lot of connections and disconnections as the Mac periodically shifts between the low power states.

    I'm not sure if the "voting" system is new, or if I just missed it before.  But could we add 2 votes for the previous posters in this thread who had commented ( 2ARM5 and Verricom )?  And if we have to choose between Windows and Mac, I definitely choose Windows :-) 

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    Hi etb

    I checked with the team, and unfortunately, I don't have a timeline, I've let them know your interest. We will update this thread when we learn more, but please feel free to follow up here anytime. Thanks. 

  • etb's avatar
    etb
    Contributor
    11 months ago

    Hi GlennD and/or KateG ,

    Can I ask if there is an update about adding this support for modern standby?

    We are making the bigger push I mentioned last time to replace our workstations which cannot support Windows 11 (in preparation for Windows 10 EOS).  So we have an increasing percentage of new computers for which wake on LAN through LMI doesn't work because of modern standby.

     

    Thanks,

    etb

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Work on this was paused due to some other required work having a higher priority, but we do plan to pick it back up again and once a solid ETA is available we will post an update as Kate mentioned.

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi 2ARM5, etb - We currently don't have a timeline to share but have shared that the Community is interested in an update. We will update the community when we hear more.  

  • etb's avatar
    etb
    Contributor
    2 years ago

    Hello,

     

    I was meaning to follow up on this as well - for the exact same reason as 2ARM5.  It will get worse in the coming months as we work to replace desktop/workstation computers which won't officially be supported by Windows 11 (in preparation for EOS of Windows 10).

     

    Somewhat anecdotally, we also did get a new HP laptop for which WoL through LMI isn't working either, and that also appears to be because of Modern Standby.  I'm not too upset about that one, because it's a laptop.  But I just figured I should share that the incompatibility is not necessarily limited to Dell.

     

     

    Thanks,

    etb

  • 2ARM5's avatar
    2ARM5
    Active Contributor
    2 years ago

    Hi Glenn,

     

    Any update on whether support for WOL on systems that use Modern Standby made it into this years development cycle? 

     

    We're a Dell shop.   As we replace our systems with newer hardware, we have an increasing number for which WOL via LMI is non-functional.  

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    etb  This was looked at earlier in the year and the amount of work required meant it wasn't feasible at this time. We plan to review this again soon and reevaluate the effort involved.

  • etb's avatar
    etb
    Contributor
    2 years ago

    Hi ProCentPM ,

     

    Is there any update on this?

     

    For full disclosure, I have not needed to deploy any new non-workstation computers recently, so I do not know to what extent Dell has continued forcing Modern Standby on newer BIOS (UEFI).  In other words, I have not run into the issue recently, although I assume it is only a matter of time.