Add dial plan ability to route callers based on agents logged into queue

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Add dial plan ability to route callers based on agents logged into queue

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Add dial plan ability to route callers based on agents logged into queue

Feature request:
Add a Utility Node to Dial Plans that will direct a caller to a different destination based on if any agents are assigned to a call queue.

Example:
If no agents assigned, send to VOICEMAIL,
If agents are assigned, send to CALL QUEUE.

I don't know why we have to send callers to the call queue if there are no agents logged in, just to let it time out before it will be sent to voicemail.

1 Comment
KateG
GoTo Moderator
Status changed to: Reviewed by moderator