Basic Agent and Ring Group Call Statistics for Realtime Wallboards.

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Make sure you Kudo Ideas you would like to see implemented

Basic Agent and Ring Group Call Statistics for Realtime Wallboards.

0 Kudos

Basic Agent and Ring Group Call Statistics for Realtime Wallboards.

Would like to be able to see basic call handling statistics for individual agents. For example:

- inbound (ring group calls) count

- outbound call count

- inbound (direct extension calls) count

- internal call count

- avg time in between calls

- ring group call queue count

 

1 Comment
GlennD
GoTo Manager
Status changed to: Reviewed by moderator