Fix "Ring Active Agents" in call queue to ring active agents

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Fix "Ring Active Agents" in call queue to ring active agents

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Fix "Ring Active Agents" in call queue to ring active agents

A "feature change" broke the Ring Active Agents function in a "Ring All" call queue sometime around May 2022.  It used to ring all phones even if they were on a call, which is what I need.  It was changed to only ring active agents if they are on a non-queue call.  Put it back please!  What part of "Ring Active Agents" do you not understand?

2 Comments
rwalton
Active Contributor

I suggest you replace the toggle switch with a 3-way radio button that will allow the administrator to 1) Never ring active agents; 2) Only ring active agents if non-call queue call; 3) Always ring active agents.

TravisThinking
New Contributor

Hi, I am having a similar issue and would like this feature added back as well. Thank you for your help!

 

We also prefer calls to "ring available agents” until the oldest one is answered. Then, the next oldest call in the queue rings. Therefore, the calls are answer in the order they are received. This was the way we had it for many years.  We would like to add this setting as an option back to our phone system.