GoToAssist Remote Support v5 Agent Desktop Console Windows - May 20, 2021

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GoToAssist Remote Support v5 Agent Desktop Console Windows - May 20, 2021

GlennD
LogMeIn Manager

GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.4.38) and Mac (v. 5.6.4.43) - May 20, 2021

Improved:

  • Improved the authentication process for sessions using proxy servers.
  • Fixed an issue where agents using computers with certain video processor chips (GPUs) experienced misaligned mouse clicks due to screen elements appearing shifted in the agent console.
  • Fixed broken thumbnail status message when generating html reports.
  • Fix for intermittently shifted down session snapshot images on the Sessions panel.

GoToAssist Remote Support v5 Agent Console - May 14, 2021

Improved:

The quality of the media stream during remote control sessions has been improved by increasing the maximum bandwidth from 2.5 Mbps to 6 Mbps.