Updated the text for "Jive PBX Extension" to "GoToConnectPBX Extension" in theEdit attribute mappingconfiguration window.
Fixed an issue in which the user was not able to resize the Active Directory Connector window.
GoToAssist Remote Support v5 Agent Console - March 8, 2021
More Transparent Status Information for Unattended Devices
TheStatusfield on theDevicestab now not only displays if the device is online or offline but also how long it has been in that status. This made theLast onlinefield redundant, so that is no longer displayed.
TheIn Sessionvalue displayed forStatuson theDevicestab now gives more reliable information in case of longer unattended sessions.
Fixed the issue where a device was listed on theDevicestab withNo datadisplayed when the customer declined permission for setting up unattended support or when the permission timed out.
General stability improvement for unattended access.
GoToAssist Remote Support v5 application for Windows (v. 220.127.116.113) and Mac (v. 18.104.22.1688) - March 2, 2021
The GoToAssist Remote Support v5 support application is now fully localized. For information about supported languages and how language selection works, seeCustomer-side Language Settings.
The GoToAssist Remote Support v5 support application now uses OpenSSL 1.1.1i for better security.
Fixed an issue where the support application got disconnected after the agent restarted it as a system service (admin mode).
Various fixes and stability improvements for Unattended Access.
Fixed an issue where after autologin (using stored credentials) to an unattended device the unattended session crashed.
Fixed an issue where the unattended service kept disconnecting after the user closed the GoToAssist Remote Support Unattended Access application.
Fixed an issue that did not allow stopping the unattended service, which caused problems, for example, during the update of the unattended support application, the rebooting of the customer's device, or when the customer tried to sign out of their device.
GoToAssist Remote Support v5 Agent Console - February 25, 2021
Last Accessed Field for Unattended Devices
The newLast accessedfield on theDevicestab displays the time when a connection to the unattended device was last established.
Labels for Android Devices
A label (custom attribute) can now be applied to Android devices set up for unattended access. ClickHEREfor detailed information about using labels for easier device search.
In-product Help Widget
Clicking theHelpicon in the GoToAssist Remote Support v5 Agent Web Console now opens the In-product Help (IPH) search widget, so users can search for support articles without leaving the Agent Web Console.
Fixed an issue where a remote control session was limited to remote view access after the agent transferred the session or refreshed the browser page running the agent web console.
Fixed an issue that made it impossible for agents to start remote control while in a remote view session with a customer who was in a different region.