GoToAssist Remote Support v5 Agent Desktop Console Windows and Mac - April 15, 2021

cancel
Showing results for 
Search instead for 
Did you mean: 

GoToAssist Remote Support v5 Agent Desktop Console Windows and Mac - April 15, 2021

GlennD
LogMeIn Manager

GoToAssist Remote Support v5 Agent Desktop Console Windows (v. 5.6.1.35) and Mac (v. 5.6.1.39) - April 15, 2021

New:

New Menus
New menus improve the user experience of the Agent Desktop Console.
Header Hamburger Menu (Win)/Menubar Menu (Mac)
Most features and functionalities of the Agent Desktop Console are now also available from these menus.
Taskbar Context Menu (Win)/Dock Menu (Mac)
Basic Session Management functionalities are now also available from these menus.
Systray Icon Context Menu (Win)/Menubar Icon Menu (Mac)
Basic Session Management functionalities are now also available from these menus.
Customizable Application Settings
Users can now set the default download folder for the Agent Desktop Console.
Windows
Header Hamburger Menu > Files > Preferences
Mac
Menubar Menu > GoToAssist Agent Desktop Console > Preferences
Application-wide Keyboard Shortcuts
Users can now perform most typical Agent Desktop Console tasks by using Keyboard Shortcuts.
Desktop Shortcut
The Agent Desktop Console now creates a desktop shortcut icon upon installation or the first update.

Improved:

  • The GoToAssist Remote Support v5 Agent Desktop Console now uses OpenSSL 1.1.1k for better security.
  • Instead of the default Windows look and feel, the Agent Desktop Console header is now customized for the GoToAssist Remote Support v5 branding.
  • When agents choose to view the customer's screen in full screen mode during a remote view or remote control session, they now get a true full screen experience.
  • Support sessions can now be started faster from the Agent Desktop Console.
  • General stability and reliability improvements.

GoToAssist Remote Support v5 Agent Console - April 13, 2021

Improved:

  • Fixed an issue where the Devices tab of the Agent Console sometimes got stuck in loading phase, so no information was displayed for unattended devices.
  • Fixed an issue where Fullscreen mode during a remote control session was not using the whole screen area.
  • General stability improvements for unattended service.

GoToAssist Remote Support v5 application for Windows (v. 5.3.2.1017) and Mac (v. 5.3.2.1029) - March 29, 2021

Improved:

  • If the unattended support application crashes, the unattended service will now be restarted automatically in order to reduce the possibility of unattended devices getting stuck in offline status.
  • The unattended installer will not run if it detects the same version already being installed on the device.
  • Fixed an issue that sometimes caused multiple systray icons of the unattended support application to appear.
  • Fixed an issue where switching users on the customer's Windows computer caused the unattended service to go offline.
  • Fixed an issue where the unattended support application would not start after being updated, thus causing the device to get stuck in offline status.

Active Directory Connector (v2.1.0.467) – March 10, 2021

Download now!

Improved:

  • Updated the text for "Jive PBX Extension" to "GoToConnect PBX Extension" in the Edit attribute mapping configuration window.
  • Fixed an issue in which the user was not able to resize the Active Directory Connector window.

GoToAssist Remote Support v5 Agent Console - March 8, 2021

New:

More Transparent Status Information for Unattended Devices
The Status field on the Devices tab now not only displays if the device is online or offline but also how long it has been in that status. This made the Last online field redundant, so that is no longer displayed.

Improved:

  • The In Session value displayed for Status on the Devices tab now gives more reliable information in case of longer unattended sessions.
  • Fixed the issue where a device was listed on the Devices tab with No data displayed when the customer declined permission for setting up unattended support or when the permission timed out.
  • General stability improvement for unattended access.

GoToAssist Remote Support v5 application for Windows (v. 5.2.1.883) and Mac (v. 5.2.1.898) - March 2, 2021

Improved:

  • The GoToAssist Remote Support v5 support application is now fully localized. For information about supported languages and how language selection works, see Customer-side Language Settings.
  • The GoToAssist Remote Support v5 support application now uses OpenSSL 1.1.1i for better security.
  • Fixed an issue where the support application got disconnected after the agent restarted it as a system service (admin mode).
  • Various fixes and stability improvements for Unattended Access.
    • Fixed an issue where after autologin (using stored credentials) to an unattended device the unattended session crashed.
    • Fixed an issue where the unattended service kept disconnecting after the user closed the GoToAssist Remote Support Unattended Access application.
    • Fixed an issue that did not allow stopping the unattended service, which caused problems, for example, during the update of the unattended support application, the rebooting of the customer's device, or when the customer tried to sign out of their device.

GoToAssist Remote Support v5 Agent Console - February 25, 2021

New:

Last Accessed Field for Unattended Devices
The new Last accessed field on the Devices tab displays the time when a connection to the unattended device was last established.
Labels for Android Devices
A label (custom attribute) can now be applied to Android devices set up for unattended access. Click HERE for detailed information about using labels for easier device search.
In-product Help Widget
Clicking the Help icon in the GoToAssist Remote Support v5 Agent Web Console now opens the In-product Help (IPH) search widget, so users can search for support articles without leaving the Agent Web Console.

Improved:

  • Fixed an issue where a remote control session was limited to remote view access after the agent transferred the session or refreshed the browser page running the agent web console.
  • Fixed an issue that made it impossible for agents to start remote control while in a remote view session with a customer who was in a different region.